At AKOE, we strive to ensure that you are fully satisfied with your purchase. However, if you are not happy with your item(s), we’re here to help!

Eligibility for Refunds:

• Time Frame: You have 30 days from the date of delivery to request a refund or exchange.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Non-Returnable Items: Unfortunately, we cannot accept returns or exchanges for the following items:
  • Custom-made products and personalized items
  • Halloween items after the season ends
  • Clearance sale items

Refund Process:

1. Contact Us: To initiate a return or refund, please email us at support@akoe.online.co.uk with your order number and reason for return.
2. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
3. Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 7 days of delivery, and we will arrange a replacement or full refund at no additional cost.

Exchanges: If you would like to exchange an item, please email us at support@akoe.online.co.uk within 30 days of receiving your order.

For further assistance, feel free to reach out to our support team at any time!