Thank you for shopping with us at AKOE! We are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy below.

1. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates
We offer standard and express shipping options across the country. Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.

• Standard Shipping: Estimated delivery within 5-7 business days.
• Express Shipping: Estimated delivery within 2-4 business days.

3. International Shipping
We offer international shipping to select countries. Shipping fees and delivery times will vary depending on the destination. Please allow up to 14 business days for international orders.

4. Shipping Costs
Shipping costs will be calculated at checkout. We strive to offer the best rates for both domestic and international orders. Note, some products are offered with Free Shipping!!!

5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor the progress of your shipment.

6. Shipping Restrictions
Some items, such as large rugs and heavy blankets, may require additional shipping fees due to size and weight restrictions. We will notify you of any changes in shipping costs before completing your order.

7. Delays and Issues
Please note that shipping times may be delayed due to high demand, postal service issues, or unforeseen circumstances (e.g., weather conditions, customs delays). AKOE is not responsible for these delays but will assist in resolving any shipping issues.

8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at support@akoe.online.co.uk with your order number and details of the issue. We will work with the carrier to resolve the problem as quickly as possible.

9. Questions?
For any further questions or concerns about shipping, please don't hesitate to reach out to our customer service team at support@akoe.online.co.uk.